Our Approach
Assessments delivered with care.
A dedicated occupational psychology service built for high-stakes careers — specialising in pre-employment psychological assessments for Victoria Police, emergency services, and defence agencies across Melbourne and Australia.
Our Philosophy
We believe good assessment changes careers.
At RecruitHQ, we believe that good psychological assessment does more than tick a selection box. When done well, it helps applicants understand themselves better, communicate their capabilities more clearly, and approach high-stakes selection with genuine confidence.
Our practice is built on the belief that how a person behaves under pressure reflects their history, their values, and their adaptive responses — not simply their character. We bring that understanding to every assessment we conduct.
Evidence-based
Validated, psychometrically sound tools with strong normative data and proven reliability.
Ethical
All assessments comply with AHPRA and APS standards. No exceptions.
Transparent
Clients understand the process before, during, and after. No surprises.
Strengths-aware
We assess capability, not pathology. A clear picture of your professional strengths.
Why RecruitHQ
Registered psychologists. Real expertise.
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Extensive Pre-Employment Assessment Experience
Our assessments go far beyond a checklist. We use validated psychometric tools, structured clinical interviews, and role-specific frameworks shaped by years of direct experience inside government agencies.
- —Validated psychometric instruments
- —Structured clinical interviews
- —VicPol, ADF, AFP frameworks
- —AHPRA-registered psychologists
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Professional, Supportive and Human
We understand how much is riding on these assessments. Our approach is rigorous and evidence-based, and equally warm, clear, and human — because how you feel during the process matters.
- —Briefed before your appointment
- —Private Hawthorn clinic environment
- —Direct access to your psychologist
- —Trauma-informed, strengths-aware
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Fast, Reliable and Confidential
Selection timelines move quickly. We offer prompt scheduling, efficient assessment delivery, and fast report turnaround — so you’re never the bottleneck in the hiring process.
- —Appointments within 3–5 business days
- —Reports within agreed timeframes
- —Streamlined process & clear milestones
- —100% confidential, always
Meet the Director
Hien Nguyen — Registered Psychologist & Occupational Psychology Specialist
Hien Nguyen is the Practice Director of RecruitHQ and one of Melbourne’s most experienced occupational psychologists in pre-employment psychological assessment for government and law enforcement agencies. Her career spans extensive work across Victoria Police, the Australian Defence Force, the Australian Federal Police, and emergency services organisations.
Hien served as a registered police psychologist with Victoria Police for over five years, working across multiple specialised units including the Drug and Alcohol Counselling Unit. During her tenure, she directly supported recruitment efforts for General Duties Officers, Protective Services Officers, and Police Custody Officers — completing hundreds of pre-employment assessment interviews and contributing to highly specialised squad recruitment processes.
Her deep understanding of policing culture, operational demands, and the psychological requirements of law enforcement roles is unmatched in the private sector. Hien has coordinated wellbeing and psychological support responses to major critical incidents across Victoria, and has developed statewide training programs used by VicPol work units. Her operational experience spans some of Victoria Police’s most demanding units — including the Critical Incident Response Unit, Highway Patrol, Transport, and SOCIT (Sexual Offences and Child Abuse Investigation Teams).
In recent years, Hien has honed this experience to offer highly specialised trauma treatment and occupational moral injury therapy for current and retired emergency service workers, law enforcement personnel, and defence employees. She is one of very few practitioners in Australia with both the clinical depth and operational insider knowledge to offer this level of specialist support.
5+
Years as a Victoria Police psychologist
500+
Pre-employment assessment interviews completed
10+
Years of occupational psychology experience
Multi-agency
VicPol, ADF, AFP, emergency services, federal agencies
Head of Client Experience
Mandy Trencher — Client Experience & Operations
Mandy Trencher leads the client experience at RecruitHQ, ensuring that every applicant who comes through our doors — whether in-clinic in Hawthorn or via telehealth — has a clear, supportive, and professionally managed experience from first enquiry through to report delivery.
Mandy manages all client communications, appointment scheduling, and the intake process. She is the first point of contact for most clients and ensures that applicants arrive prepared, informed, and supported throughout their assessment journey.
Her focus on clarity and care means applicants never feel lost in the process — a reflection of RecruitHQ’s broader commitment to a human-centred approach to occupational psychology.
- Psychologists with emergency service or ADF knowledge
- Extensive understanding of Victoria Police recruitment process and stages
- Strong assessment and report writing skills
- Positive applicant experience
Ready to get started?
Book your pre-employment psychological assessment today.
Speak directly with our team or book online. We serve applicants across Melbourne, Victoria, and nationally via telehealth.